General Conditions & Disclaimer
1 – Applicability
In these general terms and conditions, “COH bv” is understood to mean the company trading under the name Confection Parts Handel bv.
These general terms and conditions apply to all offers and orders at “COH bv” and agreements entered into with “COH bv”. The customer cannot derive any rights for future transactions from any deviations from these conditions agreed in writing.
Placing an order means accepting these conditions. In the event of a written deviation from certain provisions, the other provisions of these general terms and conditions remain in full force.
“COH bv” reserves the right to change and / or supplement the General Terms and Conditions at any time for future orders or agreements.
2 – Promotions and conclusion of agreement
Promotions are valid while supplies last.
An agreement is concluded when the order confirmation is sent by email to the email address specified by the customer.
3 – Products and prices
The articles offered are depicted on the website as clearly and truthfully as possible by “COH bv”. Products shown may differ slightly from reality due to technical circumstances (eg color setting of your computer screen). “COH bv” does not accept any liability for this.
All prices stated on the website are in euros, excluding VAT and excluding shipping costs.
“COH bv” cannot be held to prices if the consumer can reasonably understand that these contain a clerical error or mistake.
Price changes apply from the moment they are published on the website.
Delivery costs are clearly communicated to the customer.
4 – Ordering and payment
You can pay by bank transfer, (*** add all payment methods here ***)
An agreement is only concluded after acceptance of your order by “COH bv”. “COH bv” reserves the right, for whatever reason, not to execute orders or to execute them at a later time. “COH bv” informs the customer of this in writing within 3 working days.
“COH bv” delivers the order only after receipt of payment.
After an order, the customer receives a confirmation by email with the total costs, including the shipping costs.
5 – Delivery
“COH bv” strives to ship the order as soon as possible after receipt of payment, in principle within 3 working days. Shipping may take longer depending on the country. If the delivery is delayed for whatever reason, or if an order cannot be fulfilled or can only partially be fulfilled, you will receive this by email or telephone.
The specified delivery time is never a strict deadline. However, the delivery time will never be longer than 30 working days after receipt of payment, unless there is a case of force majeure or unforeseen circumstances or otherwise agreed.
“COH bv” makes every effort to keep the website and the stock as up-to-date as possible. However, it is possible that a product is no longer available. In that case we will contact you to discuss the possibilities.
If you still want to cancel the order, that is possible. In that case, “COH bv” will provide a refund within 7 working days.
Deliveries take place at the address specified by the customer when ordering.
As soon as the products have been delivered to the specified delivery address, the risk for these products is transferred to the customer.
The customer is obliged to accept the purchased goods within the agreed term. Failing this, “COH bv” can claim payment of the purchase price of the part that has not been purchased, or consider the agreement to be dissolved without judicial intervention. (the customer will be reimbursed for any advances already paid for the product, but shipping costs and administration / packaging costs will be deducted).
The customer can, according to the Belgian law on Market Practices and Consumer Protection of April 6, 2010, within fourteen (14) working days after delivery of the product without penalty and without giving reasons. Excluded from this right of renunciation are products of which the packaging has been opened. There is no right to renounce if the product and packaging are no longer in original, complete, undamaged and unused condition. All sent documentation, warranty certificates and packaging materials must be enclosed with the return shipment. The return shipment must be done via the same route as the delivery, at the expense of the customer.
In the event that he exercises his right of renunciation, the customer is obliged to report this to “COH bv” within fourteen (14) working days after delivery of the received product. The product must then be returned in the condition in which the customer received the product to “COH bv”, stating his bank account number.
If the customer has made use of the right of withdrawal as stated in the previous paragraph, then ‘COH bv’ will arrange for a refund of the amount paid by the customer to ‘COH bv’ within ten (10) days by bank transfer to the account number that ‘ COH bv ‘has been designated for this purpose by the customer.
“COH bv” is never liable for any damage – including theft or loss – that occurs when the packaging or the product is returned.
In accordance with Article 47, §4, 2 ° of the Market Practices and Consumer Protection Act, the customer cannot exercise a right of renunciation for contracts concerning the delivery of products that are manufactured according to the customer’s specifications or that have a clearly personal character or that cannot be used due to their nature. returned or spoil or age quickly.
If the product is not received in accordance with the conditions of the right of renunciation, the purchase amount will not be refunded. The product remains the property of the customer who is obliged to collect her property within two weeks.
7 – Retention of title
Ownership of a product does not pass to the customer, notwithstanding the actual delivery, after the customer has paid in full the payment due for this product, including reimbursement of interest and costs.
The customer may not tax, sell, resell, dispose of or otherwise encumber the products before ownership thereof has passed.
8 – Liability
Any liability of “COH bv” for any damage whatsoever is expressly excluded. “COH bv” is also not liable for damage caused by third parties during the execution of the agreement.
9 – Force majeure
In case of force majeure, “COH bv” is not obliged to fulfill its obligations towards the other party. “COH bv” is entitled to suspend its obligations for the duration of the force majeure.
Force majeure is understood to mean any circumstance beyond its control that prevents the fulfillment of its obligations towards the other party in whole or in part. These circumstances include strikes, fire, business disruptions, power disruptions, disruptions in a (telecommunication) network or connection or communication systems used and / or the unavailability of the Website at any time, non-delivery or late delivery from suppliers or other engaged third parties and the lack of any government permit.
10 – Applicable law and competent court
All offers and agreements are exclusively governed by Belgian law, with the exclusion of the principles of conflicts of law in the area.
The applicability of the Vienna Sales Convention is explicitly excluded.
All disputes related to or arising from offers from “COH bv”, or agreements concluded with it, will be submitted to the competent court in Antwerp, unless a mandatory legal provision explicitly designates another court as competent.
11 – Privacy and cookie policy
Please refer to our privacy and cookie policy on this page: privacy and cookie policy.
12 – Various provisions
COH bv has company number BE 0451.583.401. Please send all correspondence regarding an agreement or these conditions to the e-mail address info@coh-bvba.be.